Using WhatsApp Business API for your business messaging opens the door for better communication – leading to better customer engagement, increased trust, and long-term customer relationships.
Communicate with your customers instantly – synchronously, transforming the way you engage your customers
Send real-time alerts and notifications while offering always-on support through a chatbot or live agent.
Get reliable data on messages, sent, delivered, read, not sent etc.
Share media messages including images, documents, audio and videos.
Communication can be done in any regional languages like Hindi, Marathi, Tamil etc.
End-to-end encrypted messaging that keeps information safe
WhatsApp Business API enables businesses to chat with their customers in the same way they chat with their friends and family – with fast, simple, and secure messaging. Enterprises can integrate customer engagement platforms with WhatsApp through the API and reply to their customers promptly with messages, notifications, shipping confirmations, appointment reminders or event tickets.”
Businesses of all sizes looking to provide their customers with a direct channel of communication, prompt support, and an efficient customer experience are eligible to use the WhatsApp Business API.
You can use the WhatsApp Business API for a large number of Trans-promotional cases. These include but are not limited to: travel updates and ticket confirmation, in-message payment links and receipts, order placements, reservations, delivery updates, appointment reminders, and direct customer communication enabling your team to offer efficient and personalized support.
To start using the WhatsApp Business API, you need to submit a request. You can submit a request via Facebook or WhatsApp solution providers like Suvega Digital After your application is approved and your business account is created, you can use solution providers to connect with WhatsApp users. Suvega Digital offers a business chat and conversational commerce solution that easily integrates the WhatsApp Business API.
To ensure the solution is running to the best of its capacity, the WhatsApp Business API is currently available to a limited public view and WhatsApp approval is required for all customers entering the program.
Engage your customers with varied content in the form of text messages, message templates, images, documents and audio clips.
WhatsApp is supported all over the world, excluding Crimea, Cuba, Iran, North Korea, and Syria.
Replies to customer-initiated messages are free over the WhatsApp Business API. However, any communication outside of a 24-hour window from the first message will come at a fixed cost per message, depending on the country.
Yes, you can send messages outside of the 24-hour window. These messages must be meaningful notifications, like appointment reminders and order notifications, and need to be pre-approved by WhatsApp
The WhatsApp Business API currently does not support messaging for marketing purposes outside of a 24-hour window.